How do I reject a claim?
- Go to Finances > Expense Claims and choose View on the claim
- Choose Reject
- Give a Reason and confirm
Why do I have to give a reason?
Because the claimant will see it. Someone who is out of pocket will ask why in person otherwise, so it is worth a sentence: "Receipt is for personal items", "Already reimbursed in cash", "Please resubmit with the receipt attached".
What does the claimant see?
The claim shows as Rejected under their My Account > Expense Claims, with your reason underneath. They can submit a new claim if the problem was something they can fix.
Can a rejected claim be reopened?
No. A rejection is final for that claim. If it was a mistake, ask the claimant to submit it again.
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