Customer Collection - How do I verify my email address after registering?

When you create an account on a PTA Events, Clubs Hub, PTO Events or Charity Hub website, we now ask you to verify your email address before you can log in. This confirms the account belongs to you and helps keep everyone's accounts secure.

How to verify your email address

1. Fill in the registration form and click Register.
2. Check your inbox for an email from the organisation asking you to confirm your email address.
3. Click the verification link in the email.
4. You'll then either be taken straight to the login page, or - if the organisation requires new customers to be approved - you'll see a message letting you know your account is awaiting approval.
5. Once verified (and approved, if required), log in as normal with your email address and password.

I haven't received the verification email

First, check your spam or junk folder, as automated emails are sometimes filtered there. If it still hasn't arrived after a few minutes, go to the login page and choose the option to Resend Verification Email.

My verification link has expired

Verification links only stay valid for a limited time for security reasons. If yours has expired, go to the login page and choose Resend Verification Email to receive a new one.

Can I log in before I've verified my email?

No. Login is blocked until your email address has been verified. This is a security measure to make sure every account belongs to a real, contactable person before it can access the site.