When I run the reports for our events there are encryption codes in the product question answers. Is there a way to fix this?

If a product question was originally set to encrypt answers and that setting was later turned off, some responses in your reports may still appear in an encrypted format, for example: 

8E30F2B27A0247FE1EC49F53238171E2722B88B2EFA989BDF453DA1C33DAE169

How to fix this

To resolve this issue, return to the relevant product question and make sure the “Encrypt answers” option is enabled.

Once this setting is switched back on, the platform will recognise that the data needs to be decrypted and will display the answers correctly in your reports.