How do I mark orders as dispatched?

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When is an order marked as Awaiting Dispatch?

When an order is placed that includes any of the following product types, it will automatically be flagged as Awaiting Dispatch:

• Winning Auction Item

• Wristband

• Collection

• Paper Ticket

• Raffle Ticket

How do I mark an order as dispatched?

To mark a single order as dispatched:

1. Go to Admin > Reports > Orders.

2. Open the relevant order.

3. From the order management menu, select Mark as Dispatched.

How do I mark multiple orders as dispatched?

To mark several orders at once:

1. Go to Admin > Reports > Orders.

2. Tick the checkbox next to each order you want to update.

3. From the management menu, select Mark Orders As Dispatched.

Both of these mark every deliverable item on the order(s) as dispatched in one go. If you only want to send part of an order, see the next section instead.

Can I dispatch individual items or a partial quantity?

Yes. If an order contains more than one item, or several of the same item, you don't have to dispatch it all at once. You can dispatch specific items, or just some of the quantity on a line, and your customer is told exactly what's been sent and what's still outstanding.

This is useful when you're waiting on stock for one item but the rest of an order is ready to go, or when a customer has ordered several of the same item and only some are ready to send.

1. Go to Admin > Reports > Orders
2. Find the order using the Search functionality in the Manage menu, and from its Manage menu select Dispatch Items
3. You'll see every dispatchable item on the order, with its quantity, how much has already been dispatched, and how much remains
4. For each item you're ready to send, either tick Dispatch All to send the full remaining quantity on that line, or enter a number in the Dispatch Qty box to send only part of it
5. Leave Notify customer ticked if you'd like your customer to be emailed a summary of what's been dispatched
6. Add any extra details in the Dispatch Details box if you'd like to include a message, such as tracking information or collection instructions
7. Select Dispatch Item to confirm

Example email:

An item only counts as dispatched once every unit on that line has been sent. Any refunded units are automatically excluded from the quantity you need to dispatch.

Once every item on an order has been dispatched in full this way, the order itself is automatically marked as dispatched, just as if you'd dispatched the whole order at once.

Can I notify customers when their order is dispatched?

Yes. When marking an order as dispatched, you can add an optional message for the customer to inform them that their order has been sent.

• If you do not want to notify the customer, simply untick Notify customer before confirming.

What happens after an order is marked as dispatched?

Once confirmed:

• All deliverable items in the order will be marked as Dispatched.

• The overall order status will automatically update to reflect this change.

What if I mark an order as dispatched by mistake?

If an error is made, you can reverse the action:

1. Open the order.

2. From the order management menu, select Mark as Not Dispatched.

This will update the order status accordingly.