Below is an overview of the different product types available, along with clear explanations of how each one works and when it should be used.
ID | Product Type | Description |
1 | Electronic Ticket | An electronic ticket (e-ticket) is sent to the customer via their order confirmation email and can also be downloaded from My Account > Orders. Each ticket includes a QR code, which represents a unique 10-digit number used for validation at the event. |
2 | Voucher | An e-voucher is delivered in the same way as an e-ticket, via the order confirmation email or My Account > Orders. Each voucher includes a QR code linked to a unique 10-digit number and can be exchanged for a physical item at an event. |
3 | Booking | A booking allows customers to reserve a place for a specific product or event without receiving a ticket. A full list of attendees can be viewed and downloaded from the Bookings report. |
6 | Product | A physical product, such as tea towels or Christmas card designs, that is sent home with pupils in book bags or delivered by another agreed method. |
7 | Donation | A one-off donation product with a default amount that customers can change. Customers are required to complete a Gift Aid declaration before checkout. |
8 | Sponsorship | A sponsorship product enables sponsors to purchase advertising or sponsorship placements on your website. During checkout, sponsors answer a series of questions that populate their sponsor page. |
9 | Business Directory | This product allows businesses to purchase a listing in your online business directory. During checkout, customers complete questions that feed directly into their directory listing. |
10 | Questionnaire | Typically a free product, though it can also be priced. This product type allows you to ask a series of questions to collect information from your community. |
11 | Discount | A discount product that is automatically applied at checkout. |
12 | Variable Price | Similar to a donation product, this allows customers to change the default price. However, customers are not required to complete a Gift Aid declaration. |
13 | Ballot | A ballot product lets customers register their interest in an event. Winners can then be randomly selected from the Bookings report. |
14 | Santa Boarding Pass | A themed e-ticket designed specifically for Santa’s Grotto events. Tickets are styled as boarding passes, allowing purchasers to “board” to see Santa. |
15 | Primary Advertising | A product used for primary advertising placements. |
16 | Secondary Advertising | A product used for secondary advertising placements. |
17 | Waiting List | A waiting list product allows customers to register interest once main event tickets have sold out. |
22 | Winning Auction Item | Used to simplify payment for online auctions. Auction items can be converted into winning auction products, enabling successful bidders to pay easily on the platform. |
24 | Event Questions | An event questions product is used to collect information from attendees once per order, rather than per ticket. |
25 | Wristband | A wristband product that is provided to the purchaser outside of the platform. |
27 | Collection | A product that, once purchased, is available for collection from a specified location. |
28 | Paper Ticket | A paper ticket that is issued to the customer outside of the platform rather than electronically. |
29 | Reservation | Allows customers to reserve a place at an event, whether the event is paid or free. |
32 | 100/200/500 Club etc | Typically used for fundraising clubs where members raise money for a non-commercial cause, often through a private society lottery. |
33 | Competition / Game of Chance | A game of chance where entrants do not need to demonstrate skill. Winners are chosen entirely at random. |
34 | Raffle (Offline) | A fundraising method involving the sale of numbered tickets, with one or more winners selected at random. Tickets and draws are managed offline. |
35 | Prize Draw (Online) | An online fundraising product where entry is restricted to customers who successfully complete a game of skill. Winners are then selected at random from valid entries. |
| 36 | Pre-order | A product that can be ordered in advance and will be delivered once it is back in stock or available. |
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