Two-Factor Authentication

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) adds an extra layer of security to your website and is a highly effective way to prevent unauthorised access. With 2FA enabled, the risk of unauthorised users accessing your website is significantly reduced, helping to protect both your organisation’s data and your customers’ information.

What 2FA options are available?

We currently support two methods of Two-Factor Authentication:

• Authenticator App (recommended)

• Email verification

You can choose the option that best suits your organisation and users.

Using an Authenticator App (Recommended)

How does it work?

Authenticator App 2FA is set up on a per-user basis. Your organisation can decide whether to require this for all users across your website.

When enabled, logging in requires:

1. Your usual password

2. A 6-digit security code generated by an authenticator app (such as Google Authenticator)

You may already use this type of system for online banking or other secure services. These codes are often referred to as one-time passcodes (OTPs).

How do I enable 2FA with an Authenticator App?

1. Log in as an Administrator

2. From the main navigation, go to My Account

3. Select the Two-Factor Authentication tab

4. Follow the on-screen instructions to set up an authenticator app

You will need a smartphone to receive passcodes. An advantage of authenticator apps is that they work even without an internet connection, ensuring you can always access your website.

Completing setup

• Scan the QR code (or click the link shown) using your authenticator app

• Enter the generated passcode to confirm setup

• Once confirmed, two-factor authentication will be enabled on your account

• You will be provided with a recovery code

⚠️ Important:
Please print or securely store your recovery code. This code is essential if your phone is lost, damaged, or replaced. If you lose access to both your device and recovery code, our support team can assist using the contact details provided.

Logging in with an Authenticator App

When you next log in:

• Enter your password as usual

• Enter the 6-digit code displayed in your authenticator app

• Click Enter or Validate Code

You can also select the checkbox to remember your device, meaning you won’t be asked for a code again for the next 14 days. If you cannot access your authenticator app, you can log in using your recovery code.

Using Email Verification

How does email 2FA work?

If you do not have a smartphone or cannot use an authenticator app, you can choose to receive your security codes via email.

⚠️ Please note:
Email verification is the least secure 2FA option. If your email account is compromised, an unauthorised person could also access your website.

How do I enable email 2FA?

1. Go to My Account

2. Select the Two-Factor Authentication tab

3. Click on the Email option

4. Select Enable Two-Factor Authentication

Confirmation will appear immediately once setup is complete.

Logging in with email 2FA

When you next log in:

• Enter your password

• Enter the 6-digit security code sent to your email

• Click Enter or Validate Code

As with the authenticator app, you can choose to remember your device and avoid entering a code again for the next 14 days.

Need help?

If you experience any issues setting up or accessing Two-Factor Authentication, our support team is available to assist you.