The most common cause for payments not to match is that your Stripe account type in your PTA Events website settings is different to the account type you are on with Stripe.
Changing your Stripe account type on your PTA Events website to match the account type that you are on with Stripe will ensure future fees are calculated correctly.
We always recommend that you don't set the Stripe account type to "Charity" on your PTA Events website until you have applied to Stripe for this and they have confirmed your charity status.
We would suggest contacting Stripe to confirm you are on their charity rate if you have applied for it.
You can change the rate your PTA Events website calculates the fee by browsing to "Admin" > "Settings" > "Payment" tab and changing the Stripe account type to "Business"
Please click here for further information on what fees are charged.
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