The payments on our reports are not matching

The most common reason for payment discrepancies is a mismatch between the Stripe account type selected in your PTA Events website settings and the actual account type you have with Stripe.

To ensure future fees are calculated correctly, you should update the Stripe rate on your PTA Events website so that it matches the rate applied to your Stripe account.

We strongly recommend not selecting the “Charity” Stripe rate on your PTA Events website unless you have formally applied to Stripe and they have confirmed your charity status. Applying the charity rate without approval can result in incorrect fee calculations.

If you have applied for Stripe’s charity rate and are unsure whether it has been approved, we suggest contacting Stripe directly to confirm your current account status.

How do I update my Stripe rate on the PTA Events website?

You can change the Stripe rate used to calculate fees by navigating to:

Admin > Settings > Payment tab

From there, update the Stripe Rate to “Business” (or the appropriate rate that matches your Stripe account).

Please click here for further information on what fees are charged.

Please click here for further information on applying for Stripes charity rate.