How do I email customers that have made a booking?

Modified on Wed, 24 Dec, 2025 at 11:41 AM


To send an email to all customers who have made a booking through your website, follow the steps below:

  1. Navigate to Reports > Bookings.

  2. Use the Event dropdown menu to select the relevant event.




3. Once the event is selected, open the Manage menu and choose Email Bookings



4. A modal window will appear, allowing you to:

  • Enter an email subject

  • Write your message

  • Add up to two attachments

5. If the email is being sent for marketing purposes, ensure you tick the Marketing Email checkbox.

  • This ensures the message is not sent to customers who have unsubscribed from marketing communications.



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article