We’ve just released a new payouts report in beta to help reconcile your payouts from Stripe to your events. You can find it by browsing to "Reports" > "Payouts":
The report lists all payouts made from Stripe and you can then drill down further to see which events these were attributed to:
Please note that this report is in beta and we are currently aware of the following potential issues that may affect some payouts:
- Discounts may not be applied properly if multiple discounts are attributed to an order
- If you have changed fee types from "Compulsory" or "Voluntary" to "None" then you may have some missing records which will appear below under "Amount Unable To Attibute"
- Stripe charges or fees not recorded through PTA Events are not included.
If you do have any queries about this report please email the payout ID to support@pta-events.co.uk with supporting information.
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