Is it possible to specify event capacity?

Modified on Fri, 19 Dec at 4:29 PM


Yes, it is.


You can define your event capacity by editing the Event capacity field in your event settings. To do this, go to:
Admin > Events > Manage > Edit event



Including products in the event capacity

Once your event capacity is set, you’ll need to choose which event products count towards that capacity.

To do this, enable Include in event capacity within each relevant product’s settings. You can find this option by navigating to:
Admin > Events > Tickets/Products > Edit product


Only products that have this option selected will be included in the capacity calculation.


Example:
If you’re running a fireworks display and selling adult tickets, child tickets, and BBQ vouchers, you would typically include the ticket types in the event capacity but exclude the vouchers.



Displaying event capacity to customers

When an event capacity is defined, the system will automatically calculate and display:

  • The total event capacity

  • The number of places still available



If you do not want this information to be visible to customers, you can hide it by selecting Hide event capacity in your event settings:
Admin > Events > Manage > Edit event


Once selected, click Update Event to save your changes.


The capacity functionality will still operate behind the scenes, but the information will no longer be shown to customers.





Important note 


Event capacity only works with single-quantity products (i.e. products where one item equals one place).


If you use products such as family tickets or any item that represents multiple attendees, the system cannot determine how many places should be deducted from the event capacity. In these cases, we recommend using discounts instead to automatically apply the correct pricing.

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