How can I message everyone attending my event?

To send an email to everyone who has purchased tickets for your event, follow these steps:

1. Go to Admin

2. Select Events

3. Click Manage next to the relevant event

4. Select Email

This will open a modal window where you can compose your message to customers. Here, you can:

• Enter a subject/title for your email

• Write the email message

• Add up to two attachments, if required

There is no need to include a greeting (e.g. “Dear…”) or a sign-off (e.g. “From…”)—these will be added automatically.

If your message is promotional or marketing-related, ensure you tick the Marketing Email option.

When this option is selected:

• The email will only be sent to customers who have opted in to receive marketing communications

• Customers who have unsubscribed will not receive the email

• An unsubscribe link will be automatically included in the email body, allowing recipients to opt out of future marketing emails

You also have the option to send the email to registered customers who have not yet purchased tickets for this event. 

The refunded filter allows you to select from the following three options:

The Refunded filter allows you to choose from three different options, enabling you to control whether refunded customers are included or excluded from the email send. 

Once you have finalised your message and added any attachments (up to two), click Send Message to deliver the email to your selected recipients.