How do I ask customers to agree to terms and conditions on checkout?

To require customers to agree to your terms and conditions during checkout, you’ll need to add a Product Question of the type “Terms” to your product.

Step 1: Create a Terms Product Question

1. Go to Admin.

2. Select Events, then choose Tickets / Products from the event management menu.

3. From the Manage menu, select Product Questions.

4. Click Add Product Question.

Step 2: Configure the Question

• Enter “I agree” as the question name.

• Set the question type to Terms.

• Add your terms and conditions text in the Options field.

Once this is set up, customers will be required to agree to the terms and conditions during the checkout process before they can proceed. 

Formatting Considerations

The Terms question does not support formatting, which makes it ideal for short and simple terms.

If your terms are longer or require formatting, we recommend uploading them as a PDF or Word document instead.

Step 3: Upload Longer Terms (Optional)

1. Go to Admin > Files.

2. Upload your PDF or Word document containing the terms.

3. Copy the URL generated for the uploaded file.

Step 4: Link the File to Your Product Question

1. Return to your Product Question and edit it.

2. Paste the file URL into the Options field.

3. Click Update Product Question to save your changes.

Customer Experience

During checkout, customers will be shown the terms (either as text or via the uploaded file) and will again be required to agree before completing their purchase.

Click here for further information about Product Questions