Can I capture information once about an order rather than for each item ordered?

Modified on Wed, 27 Sep, 2023 at 12:40 PM

Asking questions for an order makes sense when just selling individual products in a normal online shop. However, the PTA Events/Clubs Hub/Charity Hub platform revolves around events and therefore it's more logical to enable you to add questions per event rather than individual bookings.

You'll need to add an "event questions" product to an event and then if you want to capture more information about the order you would need to add product questions to it as you normally would.


Browse to your event products admin page and click "Add Product". Enter a SKU and name eg "Delivery Information" or "Order Information" and select type "Event Questions".



Unlike normal product questions, event questions only get asked once during the checkout process if the customer purchases any item from that event. The event questions product is also not visible in the shop and is added to the basket behind the scenes. Your event questions product should just have "ask name & class" checked in it's product settings, the price should be zero and ensure you have a high stock qty available.

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