Do refunded items go back on general sale?

Modified on Wed, 24 Dec at 10:51 AM

What happens to availability when a refund is issued?


What happens if a full refund is made?
If a full refund is issued, the entire order is refunded. All items in the order are automatically returned to stock and become available for purchase again.


What happens if a partial refund is made for a full order line?
If a partial refund covers a complete order line (for example, a customer purchased 2 × Santa’s Grotto tickets and both tickets are refunded), all refunded tickets are automatically returned to stock and made available for purchase again.


What happens if only part of an order line is refunded?
If only part of an order line is refunded (for example, a customer purchased 2 × Santa’s Grotto tickets and only 1 ticket is refunded), the system does not automatically update availability. In this case, you will need to manually increase your original stock quantity to make the refunded ticket available again.

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