How can I add a map or file to an order confirmation email?

Modified on Mon, 22 Dec at 11:28 AM



1. Create your event and put tickets on sale
Ensure your event is fully set up and tickets are available for purchase.


2. Upload your document
Navigate to Admin > Files and upload the document. During the upload, make sure to configure the following options:


a) Attach to Order
Select this option so the document is automatically attached to every order placed for the assigned event.
Please note: documents cannot currently be assigned to individual products.


b) Assign to Event
Select the event you created so the document is linked to that specific event.


c) Assign to Role: Admin
Assign the document to the Admin role. This prevents it from appearing on the public event detail page.
However, if Attach to Order is enabled, the document will still be included in the order confirmation emails sent to customers.


3. Test your setup
Complete a test purchase to confirm that the document is correctly attached to the order confirmation email.


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