How do I enable guest checkout?

Modified on Tue, 24 Dec at 9:27 AM


You can enable guest checkout by browsing to "Admin" > "Settings" and then in the "Basic Details" tab clicking "Enable Guest Checkout":


PLEASE NOTE -

  • You cannot checkout as a guest if you are logged in so guest checkout will not work on sites where "Register To View" is enabled in your main site settings.
  • You also cannot checkout as a guest if you are selling a "donation" as gift aid requires more information which you need to keep for longer.
  • Guests cannot login and administer their own accounts (they don't have one). Therefore your administrators will need to facilitate any requests from guests.
  • Guest checkout data is deleted when the purge data date for the last event they have purchased for has passed and data therefore their data is not stored according to your site wide date retention settings
  • Guest checkout is not available if the product/ticket is free of charge.
  • Finally the only difference between guest checkout and registration is that the latter requires a password, so it's worth considering whether you enable it. Guest checkout is not suited when you want to build a community and should really only be considered when selling to the extended community.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article