How do I enable guest checkout?

Important Notes About Guest Checkout

Please note that, for the reasons outlined below, guest checkout is not recommended by either our team or Stripe. Allowing users to complete a purchase without creating an account means anyone can access Stripe’s checkout. This may expose your site to potentially fraudulent or malicious activity. If Stripe detects such activity, it may result in your Stripe account being restricted or blocked.

Before enabling guest checkout, please consider the following limitations and implications:

• Logged-in users cannot use guest checkout. As a result, guest checkout will not function on sites where “Register to View” is enabled in the main site settings.

• Guest checkout is not available for donation products. Gift Aid requirements mean additional information must be collected and retained for a longer period, which is not compatible with guest checkout.

• Guests do not have accounts. They cannot log in or manage their own details, so any support or account-related requests must be handled by site administrators.

• Guest data is automatically deleted once the data purge date for the last event they purchased has passed. Guest data is not retained according to your site-wide data retention settings.

• Guest checkout cannot be used for free products or tickets.

• The only functional difference between guest checkout and registration is the absence of a password. Given this minimal difference, it is worth carefully considering whether guest checkout is necessary.

• Guest checkout is not suitable for community-building. It should generally only be considered when selling to an extended or one-off audience.

• Apple Pay users may not share full contact details if they have disabled this option. In such cases, only an email address may be provided to the merchant.