How do I cancel an event?

How do I cancel an event?

Step 1: Stop all sales

Before cancelling an event, make sure you are no longer selling any tickets or products.
You can do this by updating the event sales end date so that it is set in the past.*

Step 2: Inform your customers

Once sales have ended, you can notify everyone who has booked onto the event.

1. Go to your event management menu.

2. Click “Email”.

3. Send a message to all customers explaining that the event has been cancelled.

This ensures that everyone who has purchased tickets or products is informed promptly.

Step 3: Process refunds (if required)

If refunds are needed, these can be issued through your PTA Events / Clubs Hub / Charity Hub website, either for partial or full orders.

To find the relevant orders:

• Click “Orders” from your event management menu, or

• Click directly on the order value shown in your event admin listings. 

Click here for more information on processing refunds.

* This assumes that you haven't overridden the event sales end date by setting sales dates for your tickets / products.