Booking information may not be appearing for two reasons. The first thing to check is the dates of the event as they may have been altered if the event has had to be postponed for any reason.
You can do this by heading to "Admin" > "Events" > "Manage" > "Edit":
Secondly, check the purge data date. This is automatically set to 90 days after your event end date but may have been manually amended, or this date may have passed, and in accordance to the GDPR laws all information will be deleted in line with the purge date stated, regardless of the event date.
So parents can buy a ticket and fill in the product questions, such as name and class, allergies etc. but, if the purge date has passed, this information will immediately be deleted.
To check this head to "Admin" > "Events" > "Manage" > "Edit event":
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