Why has my event been flagged as non-compliant?

If your event has been flagged as non-compliant, it means that either Stripe or PTA Events terms and conditions have been breached and therefore all products connected with the event will have been removed from sale.

The event organisers will have received an email advising of the issue which will show one of five possible reasons:

1. No Lottery Licence
   
   This means that there is not a valid small lottery licence uploaded to your website. Please click here for further information on how to upload your licence.
   
   
2. Incorrect Product Type
   
   This indicates that the product type selected to sell a particular product has been deemed as being incorrect. An example maybe where 'Bingo Playing Cards' are being sold as type 'Booking' but should be sold as type 'Competition/Games of Chance'.
   
   
3. Lottery Licence Expired
   
   This means that the previous lottery licence that was uploaded to your website has now expired. Please upload either a new small lottery licence, a renewal or a proof of payment to confirm that your licence is up-to-date and therefore valid. Please click here for further information on how to upload your licence.
   
   
4. Taking Payment Off Platform
   
   This indicates that an alternative way of taking payment has been detected as being offered for your event. The only payment processor available is Stripe and it is against the terms and conditions to advertise links to other payment processors or bank accounts.
   
   
5. Stripe Prohibited Activity
   
   This indicates that an activity that is listed as prohibited or restricted by Stripe has been detected on your website. You can view these here.

If you have any queries about your event, please email support@pta-events.co.uk with your organisation/PTA name and the event ID and the team will be happy to help.