If your event has been marked as non-compliant, it signifies that there is a mismatch with either Stripe or PTA Events' terms and conditions, or we require additional information to verify that your products comply with the Gambling Act 2005. Consequently, some or all of the products associated with the event will have been removed from sale immediately or designated for removal soon.
We’ve seen Stripe close accounts for organisations we partner with when they fail to meet compliance standards, and we’ve also had direct conversations with the Gambling Commission regarding events on the platform. As a service provider, we can be held responsible alongside the organisation for anything that might be considered gambling, and the repercussions can be severe (including fines and even imprisonment), so it is crucial that we maintain compliance.
Our aim is to help organisations raise as much money as possible, but we must also ensure events are conducted in a compliant manner. That’s why we perform these assessments and flag events when necessary.
The event organisers will have received an email explaining the issue, which will specify one of nine possible reasons:
1. No Lottery Licence | This indicates that a valid small lottery licence has not been uploaded to your website. Please click here for further information on how to upload your licence. |
2. No Lottery Licence and Incorrect Product Type
| This indicates that as well as there being no valid lottery licence, the product type selected for a specific product has been identified as incorrect. For instance, may be where 'Raffle Tickets' are being sold as type 'Booking', but should be categorised as type ‘Raffle (Offline)’. The following message will generally be visible:
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3. Lottery Licence Expired | This means the previous lottery licence uploaded to your website has now expired. Please upload either a new small lottery licence, a renewal or a proof of payment to verify that your licence is current and valid. Please click here for further information on how to upload your licence. |
4. Taking Payment Off Platform | This indicates that an alternative payment method has been detected for your event. The only accepted payment processor is Stripe, and it is against the terms and conditions to promote links to other payment processors or bank accounts. |
5. Stripe Prohibited Activity | This indicates that an activity considered prohibited or restricted by Stripe has been identified on your website. You can view these here. |
6. Incorrect Product Type | Please refer to point 2. |
7. Legal Distribution of Tickets | If you are conducting an offline traditional raffle, you can use the PTA Events platform to sell tickets prior to the event, but you must subsequently send a physical raffle ticket to the customer containing all the legally required information. You will need to email a photo or screenshot of the offline tickets (displaying all required information for compliance with the Gambling Act 2005) to support@pta-events.co.uk in order for us to complete our compliance checks. Please click here for further information. |
8. Discounting Tickets | This indicates that a discount has been applied to offline raffle tickets, which violates Gambling Commission regulations. |
9. Linking to off platform raffle/ auction providers | This signifies that a link to an alternative raffle/auction provider link has been promoted through your website, which contravenes the terms and conditions. |
If you have any queries about your event, please email support@pta-events.co.uk with your organisation/PTA name and the event ID and the team will be happy to help.
Please note that we cannot offer legal advice so if you do require legal assistance, please contact a law firm or your local council’s licensing department.
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