Why are my tickets / products not showing?

There are a number of possible reasons why your tickets / products aren't showing for an event. First, confirm all aspects of your event sales have been set up correctly by using the "Product Status Checker" report which can be found in your event management menu for the relevant event:

The "Product Status Checker" confirms how many products have been listed, that the event sales start and end dates have been entered and lists all products so you can review their status. If a product is flagged as "Display" (see below) and the current date is between the start and end dates defined then the product will show as being "On Sale":  

If a product is not currently on sale, it will appear here with a red cross:

To make amendments to this product simply click on the product name.

If no tickets / products have been added for sale, the "Product Status Checker" will advise this:

Click on the FAQ shown for further information on how to add tickets / products. The FAQ can also be found here.

If no event sales start and end dates have been entered, the report will advise this with red crosses and you can head back to the event set up page to enter the dates:

If the dates entered fall outside of the current date, then these will show with red crosses on the report and any products for those events will not be visible for sale in your shop. You can see from the report if the date has been set at event level which will show with the letter 'E' or at product level which will show with the letter 'P'.   You can amend these dates by clicking on the product name.

You can enter/amend these dates by clicking on the product name.

In addition to using the "Product Status Checker", you can check your settings manually in these steps -

1.    Check that your tickets / products are set to "Display" in your product settings. To access your product settings, browse to "Admin" > "Events" and then select "Tickets / Products" from your event management menu. In the products page click "Edit product" from your product management menu, or click the SKU of the product to edit it. Scroll down to the "Display" field and make sure it's checked:

2.    Check that you have not converted your event to a product group or vice-versa. Browse to "Admin" > "Product Groups" and see if your event is there. If it is, select "Convert to Event" from your product group management menu to convert it back to an event.