There are a number of reasons why your tickets / products aren't showing for an event. Here's a checklist to run through to ensure your tickets / products are visible:
- You haven't added any tickets / product for sale. To add tickets product for sale, see the following:
https://ptaevents.freshdesk.com/support/solutions/articles/17000089760-how-do-i-add-events-and-tickets-for-sale- - Check that your tickets / products are set to "Display"
- Check that you have set sales start and end dates for the event and the current date is between those dates
- Check that you have not overridden the event sales start and end dates at product level
- Check that you haven't converted your event to a product group and it's now visible in "Shop" > "Uniform & Merchandise".
- Check that you haven't converted your product group to an event and it's now visible in "Shop" > "Events & Tickets"
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